Hammond Electronics is a distributor of electronic components and test

Terms, Conditions and Special Services

General Policies

Delivery: Hammond Electronics Inc./EMSCO will deliver merchandise to you via UPS, FOB shipping point. Freight charges are prepaid and added to the total of your order. We will strive to meet all requests for special shipping methods or alternate carriers. All orders for material that we have in stock will be shipped the same day provided the order is placed before 3:00 P.M. EST.
Returns: Should you have any questions concerning your shipment, please contact your local Hammond branch office. Call 1-800-929-2677 within 5 days of receipt of your material. Prior authorization in the form of an RMA (Return Material Authorization) number must be obtained to return any catalog item. Returned material may be subject to a re-stocking charge. Orders for non-standard or specially ordered material may be considered non-cancelable and non-returnable.

Standard Terms Of Sale

Credit Cards

For our customer's convenience, we accept:

Visa
Mastercard, Mastercard ProCard
American Express and American Express Purchase cards

To place a credit card order please fill out an order form and fax it to 407-872-0826 or submit our On-Line Order Form. A representative will contact you via E-mail, phone or fax to supply accurate pricing and delivery information.

Open Accounts: A complete credit application is required for all new accounts; qualified customers are approved on a net 30 day basis. New accounts can be established in as little a 2 hours. The minimum order for open account shipments is $25.00. Payments on account are accepted electronically, by credit card, by check or by cash. Please complete our credit application and fax it today to establish an open account.
On-Line Order Entry: For your convenience you can place your orders on-line. Complete and submit our On-Line Order Form and you order will be processed immediately. One of our sales representatives will promptly advise you of delivery information via phone, fax or E-Mail.

Quotations

In addition to confirming published catalog prices, we welcome requests for quotation on products in larger than normal quantities, products not found in vendor catalogs or products requiring scheduled shipment. To request a quote on-line complete and submit our Quote Form One of our sales representatives will promptly advise you of pricing and delivery information via phone, fax or E-Mail.

COD Shipments: With customer authorization we can ship on a COD basis within the continental United States. The minimum order for COD shipments is $50.00. Company checks are accepted within specified limits for customers rated in Dun & Bradstreet or customers supplying a bank reference.
Cash In Advance: Orders for products that are considered non-cancelable and non-returnable must be paid for at the time the order is placed unless prior approval has been given or open account terms arranged. Non stock products shipped COD will be considered non cancelable and non returnable. (Prepayment required)

Damaged Shipments

Merchandise is carefully packaged in compliance with carrier requirements. Visible shipment loss or damage claims must be made with the carrier, by the customer, at the time of delivery. The customer must note the problem on the freight bill, or carrier's receipt, and have the carriers agent sign the document. Concealed loss or damage claims must be made by the customer, to the carrier by, requesting an inspection and filing a claim with the carrier.

Warranty

Since we do not control the use or application of the products we sell, there are no express warranties extended beyond the descriptions contained herein. We are not responsible for any consequential or indirect damages resulting from the application and use of these products. Since we only distribute products manufactured by others, we expressly limit our liability to any guarantees extended by the manufacturer which are passed through to the customer.

Special Services

Just In Time Inventory management programs: We understand the special requirements of our customers using just in time. We offer customized delivery schedules, shipments in the quantities you require, when you need them and consolidated deliveries from multiple vendors with the ease of working with a single supplier.
Store Room Inventory Management*: (Breadman) Inventory is your most costly asset. Let us manage your store room to insure you have the parts you need on hand, when you need them and at the lowest possible cost of ownership.
Automatic Inventory Replenishment: Let our state of the art computer system take the hassle out of keeping your store room or production supplies flowing.
Complete EDI capabilities: Hammond/EMSCO has complete capabilities for Electronic Data Interchange. (ANSI X.25 Standard)
Electronic Fund Transfer*: Inventory is costly, paying for it can also add unnecessary expense - Let us show you how to minimize this expense using Electronic Fund Transfer
On Site Technical Seminars: Hammond/EMSCO sponsored technical seminars for Engineers and Plant Maintenance personnel can be held in your facility to help you overcome today's most challenging application and maintenance problems. Let our team of technical specialists help you meet these challenges from application to implementation.

*Annual purchase requirements apply

Hammond Electronics Inc. maintains a great deal of flexibility in our service offerings. If you require a service that is not currently offered please contact us. We will be happy to evaluate methods to accommodate your request.